Whistleblowing Policy
Whistleblowing Privacy
1. Purpose and Scope
This Whistle-blowing policy aims to provide a means through which CCS employees, volunteers, donors, vendors and other stakeholders to report any activity that infringes on CCS’s code of conduct or violates the law so that the organisation may take up relevant action. It also serves to assure the Whistle-Blower that he/she is protected from reprisals.
2.Definition
Whistle blowing is defined as a deliberate, voluntary disclosure of individual or organisational malpractice by a person who has or has had privileged access to data, events, or information about an actual, suspected, or anticipated wrongdoing within or by CCS that is within its ability to control.
3. Scope
This policy applies to all Board, committee members, staff, key volunteers and all external parties who are partnering with CCS. These parties include customers, vendors, contractors, applicants for employment, and the general public. This policy serves to allow the above personnels or members of the public to report perceived incidents relating to but not limited to the issues mentioned below so that CCS is able to address complaints by taking appropriate action and make room for continuous organisational improvement.
a) Unethical & improper practices or alleged wrongful conduct in matters of financial reporting, internal controls or other related matters.
b) Impropriety, corruption and bribery, acts of fraud or suspected fraud.
c) Embezzlement, misappropriation, theft or unlawful use of CCS’s properties, assets or resources.
d) Conduct which is an offence or breach of law.
e) Abuse and misrepresentation of power or authority.
f) Serious conflict of interest without disclosure.
g) Intentional provision of incorrect information to the authorities.
h) Disclosure of confidential information to outside parties.
i) Intimidation, discrimination or harassment of employees and external parties during the course of work.
j) Irregularities in financial reporting, questionable accounting or audit matters
k) Falsification or fraudulent alteration of documents (contractual agreements, invoices, purchase orders etc.)
l) Unsafe work practices that endanger the health or safety of persons or environment
m) Acts of retaliation, intimidation or harassment, discrimination or unfair treatment against staff who have made an allegation or assisted in the investigation of an allegation
4. Reporting and Investigation Procedures
This Policy encourages the individual reporting, to provide his or her name and contact details in order to facilitate appropriate follow-up and investigation. Any complaint lodged anonymously shall be investigated based on its own merit.
A complainant may address his or her complaint to any of the below:
General Whistleblowing Channel | [email protected] (accessible by all members of Audit & Risk Management Subcommittee) |
Audit & Risk Management Subcommittee Chairman |
The following persons will be notified for any reports made via the general whistleblowing email or postal mail.
a. General Secretary
b. Audit & Risk Committee Chairman
The designated party receiving the complaint shall determine whether an investigation on the report made by the complainant shall proceed under this Policy, be redirected to the appropriate channel or whether no further action is considered necessary.
In the course of the investigation, the Whistle-Blower may be contacted to provide further information or clarification.
All Whistle-Blowing reports covered under this Policy shall be investigated as soon as possible and be resolved. Upon completion, the details of the investigation shall be reported to the Audit & Risk Committee within 3 months of receiving the Whistle-Blower’s report.
All investigation reports on completion are to be retained at the CCS’s office to ensure confidentiality as well as for future reference.
5. Reporting Standards
Reports should:
- Be in good faith with reasonable belief of truth
- Provide specific details (parties, dates, evidence)
6. Investigation Protocol
a) Tiered Approach:
Severity | Lead Investigator |
|---|---|
Minor | Relevant CCS department |
Major | An An independent Inquiry Panel appointed by the General Secretary, Chairman of ARMC, or Chairperson of the Board |
Criminal | Legal counsel + police liaison |
7. Confidentiality
CCS encourages the Whistle-Blower to identify himself/herself when raising a complaint or providing information relating to the complaint.
All complaints will be treated with strict confidence. Reports of violations or suspected violations will be kept confidential to the extent possible, in accordance with the need to conduct an adequate investigation.
8. Protection Against Reprisals
This policy is intended to safeguard any Whistle-Blower from discrimination resulting from making a report.
CCS prohibits discrimination, retaliation, or harassment of any kind against a Whistle-Blower who submits a complaint or report in good faith. If a staff member raises a genuine complaint pursuant to this Policy, he or she will not be at risk of losing his or her job, or suffering from retribution or harassment as a result. If the staff is acting in good faith, it does not matter if he or she is mistaken.
Any employee who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including termination of employment.
CCS, however, does not condone any frivolous, mischievous or malicious allegation. Employees found making such allegations, shall be subjected to disciplinary action.
9. Responsibilities of Various Parties
- ARMC: Oversee policy implementation and case reviews
- Management: Ensure no interference with investigations
- All Personnel: Cooperate with investigations
10. Policy Review
Under normal circumstances, this policy shall be reviewed biennially by the ARMC and amended as necessary. However, it may also be amended at any time if deemed necessary.
举报政策
(*这是英文隐私政策与免责声明的翻译。如有歧义,以英文版本为准。)
1. 目的与适用范围
本举报政策旨在为 Christian Communications Singapore (CCS) 的员工、义工、捐赠者、供应商及其他持份者提供一个渠道,以举报任何违反 CCS 行为守则或违法的行为,使机构能够采取相关行动。本政策同时确保举报人(Whistle-Blower)免受打击报复。
2. 定义
“举报”是指个人主动、自愿地披露其知晓或曾经知晓的个人或组织不当行为。该人员因其职位或身份而能够接触到相关数据、事件或信息,并对 CCS 内部或其控制范围内实际、疑似或可能发生的不当行为进行举报。
3. 适用范围
本政策适用于 CCS 的全体董事会成员、委员会成员、员工、主要义工及所有与 CCS 合作的外部人员。这些人员包括客户、供应商、承包商、求职者及公众。本政策旨在让上述人员或公众举报他们所察觉的事件,范围包括但不限于以下事项,以便 CCS 能够对投诉采取适当行动,并为机构持续改进提供空间:
a) 不道德或不当行为,或在财务报告、内部控制或其他相关事项中涉嫌不当行为。
b) 不正当行为、贪污与贿赂、欺诈或涉嫌欺诈行为。
c) 侵占、挪用、盗窃或非法使用 CCS 的财产、资产或资源。
d) 触犯刑事罪行或违反法律的行为。
e) 滥用或歪曲权力或职权。
f) 未披露的严重利益冲突。
g) 故意向当局提供不正确的信息。
h) 向外部人员泄露机密信息。
i) 在工作过程中恐吓、歧视或骚扰员工或外部人员。
j) 财务报告中的违规行为、可疑的会计或审计事项。
k) 伪造或欺诈性篡改文件(如合同协议、发票、采购订单等)。
l) 危及个人或环境健康与安全的不安全工作行为。
m) 对提出指控或协助调查的员工实施报复、恐吓、骚扰、歧视或不公平对待的行为。
4. 举报与调查程序
本政策鼓励举报人提供其姓名和联系方式,以便于进行适当的跟进和调查。任何匿名投诉将根据其本身的情况和合理性进行调查。
投诉人可以将其投诉提交给以下对象:
一般举报渠道 | [email protected] (供审计与风险管理小组委员会全体成员查阅) |
审计与风险管理委员会主席 |
以下人员将会在收到通过一般举报电邮或邮寄方式提交的举报时获悉:
a. 总干事
b. 审计与风险管理委员会主席
收到举报的指定方应决定举报人所提交的事项是否应根据本政策展开调查,或应转交至适当渠道,或是否无需进一步采取行动。
在调查过程中,举报人可能会被联系以提供进一步的信息或澄清。
所有涵盖在本政策范围内的举报事项,应尽快展开调查并予以解决。调查完成后,调查详情应在收到举报人举报之日起三个月内提交审计与风险管理委员会。
所有完成的调查报告应由 CCS 办公室保存,以确保保密性并供日后查阅。
5. 举报标准
举报应当:
- 出于善意,并有合理的真实性信念;
- 提供具体细节(相关人员、日期、证据等)。
6. 调查规范
a) 分层处理方式:
严重程度 | 主要调查员 |
|---|---|
轻微 | 相关 CCS 部门 |
严重 | 由总干事、审计与风险管理委员会主席或董事会主席任命的独立调查小组 |
触犯刑事罪行 | 法律顾问及警方联络人 |
7. 保密性
CCS 鼓励举报人在提出投诉或提供与投诉相关的信息时,能表明其身份。
所有投诉将严格保密。根据进行充分调查的需要,对违规或疑似违规的报告将在尽可能的范围内保持机密。
8. 防止报复
本政策旨在保障举报人因提出举报而免遭歧视。
CCS 禁止对以善意提交投诉或报告的举报人进行任何形式的歧视、报复或骚扰。如果员工根据本政策提出真实的投诉,其不会因而面临失去工作、报复或骚扰的风险。如果员工出于善意,即使其判断有误,也不影响其保护资格。
任何对以善意举报违规行为的人员进行报复的员工,将面临纪律处分,直至解除劳动合同。
然而,CCS 不容忍任何无理、恶作剧或恶意的指控。若员工被发现提出此类指控,将受到纪律处分。
9. 各方责任
- 审计与风险管理委员会(ARMC): 监督政策执行及案件审查
- 管理层: 确保不干扰调查
- 全体人员: 配合调查
10. 政策审查
在正常情况下,本政策应由审计与风险管理委员会每两年审查一次,并在必要时进行修订。然而,如有需要,本政策亦可随时进行修订。